Customer support, done for you

Answered.
In both languages.
On your clock.

Teleforce is a bilingual LATAM BPO for U.S. companies — customer service, tech support, account servicing, and the back-office work behind them. Dedicated English/Spanish agents who work as an extension of your brand, on U.S. time. A 30-year operator with Fortune 500 experience — so there's no startup ramp to wait through.

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Bilingual Teleforce support agent in a headset
English
& Español
100%
U.S. time
Trusted by U.S. companies across industries
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What we do

One bilingual team, six ways to deploy it.

Customer service is where most clients start — then they add the back-office and revenue functions behind it, from the same trained team, on U.S. hours.

Customer Service

Bilingual inbound support that sounds like your brand.

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Tech Support

Tier 1–2 technical support that resolves, not just deflects.

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Data Entry

Accurate back-office data work, off your plate.

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Appointment Setting

More booked appointments, fewer no-shows.

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Billing & Account Servicing

Keep accounts current — in your brand’s voice.

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Sales Lead Generation

A bilingual pipeline engine for your sales team.

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Building a SaaS product? See our dedicated outsourced SaaS support teams, or build an outsourced SDR team.

Why Teleforce

30 years of doing it right.

We're not a startup. We've spent three decades building, leading, and scaling high-performing bilingual teams for global brands — so you skip the ramp risk and get an established operation from day one.

  • Native English/Spanish agents — two languages, one seat
  • Full U.S.-business-hours overlap, not an overnight lag
  • U.S. legal & compliance oversight of data and contact
  • Decades-deep infrastructure — no startup ramp to wait through
Latin America, where Teleforce operates
LATAM based.
U.S. focused.

Nearshore advantage, onshore mindset. Your customers come first — in whichever language they call.

30+
Years operating
Three decades of operating history
20+
Industries served
Regulated and consumer verticals
Fortune 500
Operating history
Enterprise-grade delivery standards
How it works

Live in about 30 days.

01

Scope

We map your volumes, channels, tools, and the voice your customers expect.

02

Staff & train

We select bilingual agents and train them on your product as brand staff.

03

Go live

Your team starts taking contacts — with QA, reporting, and a named lead from day one.

Data security

Your customers' data, handled to U.S. standards.

A support vendor is a data-security decision as much as a service one — especially in regulated industries. Teleforce operates under direct U.S. oversight, with controls built for sensitive customer and financial data: secure PII handling, access controls, monitored environments, and audit-ready reporting.

U.S.-based oversight & governance

Programs run under direct U.S. supervision — not left to an offshore vendor's discretion.

Secure PII & financial-data handling

Access controls, monitored environments, and documented data practices.

Audit-ready QA & call monitoring

Recorded, reviewed, and reportable — so your risk and compliance teams get what they ask for.

Any outbound reminder or servicing calls are set up consent-aware as part of program onboarding.

In their words

Results clients talk about.

“Our customer service inquiries were growing out of hand and our internal staff was getting expensive. We hired Teleforce for 50 full-time customer service agents and our customer satisfaction has gone through the roof.”

Emilio Strauch · Microtech, Inc.
How to engage

Two ways to work with us.

Hire the talent and run it yourself, or hand us the whole operation. Either way you get vetted, bilingual LATAM agents on U.S. hours.

Recruitment
Flat-fee placement

We source, screen, and interview qualified LATAM agents. You interview, you hire, and you manage and pay them directly.

  • Sourcing, screening, and interviews
  • Basic background checks
  • A shortlist of qualified candidates
  • 60–90 day free replacement guarantee
Flat fee per hire, or a low early-stage contingency.
Managed BPO
Full-time equivalent (FTE) seat

We run the whole operation. Dedicated agents work as your team; we handle everything behind them.

  • Salary, payroll, and HR
  • Recruiting and replacement
  • Facilities and IT
  • QA, reporting, and a named lead
All-inclusive monthly seat, priced by role and skill.
★ Most popular

Pricing is quote-based and depends on role, skill, and volume — request a proposal. Billing & account servicing is scoped and priced per program.

Let's build your remote team.

Tell us what you need — we'll design the right solution and come back with a staffing plan and a go-live date, usually within two business days.

Request a proposal
Request a proposal

Get a proposal built for your book.

Tell us your volumes and what you need. We'll come back with a staffing plan and a go-live date — usually within two business days. A human reviews every request; no bots, no self-serve.

Prefer to talk? Call 1-866-252-3961.